Returns
RETURN POLICY
Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
Parts returned after 30 days from date of shipment will not be accepted.
Returned parts must be in their original, undamaged packaging with all original packing slips and documentation.
Please email photos of the items you wish to return in advance to ensure a smooth return process.
All returned parts are subject to a 20% restocking fee.
No refunds on electrical parts.
No refunds on parts that have been installed.
No refunds on parts marked as “Final Sale”.
Please include a copy of your invoice or packing slip.
Once your return is received and inspected (usually within one day of receiving it), your refund minus the 20% restocking fee will be processed and a credit will be applied to your payment method. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
WARRANTY RETURNS
We honor the warranty offered by the Original Equipment Manufacturer (OEM). We will provide a prepaid return-shipping label for warranty returns. If you ship using your own method, you will be responsible for those costs.
Please call or email us to assist with determining your part’s warranty requirements and issuing a shipping label.
EXCHANGE POLICY
- We only replace parts if they are defective or damaged.
- Contact Customer Support at 1-xxx-xxx-xxxx within 30 days of delivery for resolution.
- In the event that we cross ship a replacement part and we do not receive the defective product back after 30 days from the date you receive the replacement, we reserve the right to charge your credit card or other source of funds for the retail price of the non-returned part.
RETURNS & EXCHANGE PROCESS
- Pack the part carefully to prevent damage during shipment. Please include a copy of the original invoice highlighting the returned part. You may use any preferred shipping provider at your cost.
Send your Source One Parts Center return to:
Auto Extra Parts
Attn: Returns
432 W. Manchester Ave.
Los Angeles, CA 90003- We will process your return or exchange within one business day of receiving it and send you a follow up email with the status.
CANCELLATION POLICY
At Auto Extra Parts, we want to ensure that your shopping experience is as seamless as possible. We understand that circumstances may sometimes require you to cancel an order and we are here to help.
- Cancelling Your Order
To cancel your order, please reach out to our customer support team via email or a phone call. We’re here to help with your cancellation needs.
- Order Processing Fee
If your order has already been processed, we will unfortunately have to charge a 20% restocking fee. This is to cover the costs associated with preparing your order. We strive to process orders swiftly, so we recommend contacting us as soon as possible if you wish to cancel.
- Shipped Orders
Please note, once an order has been shipped, we are unable to cancel it. This is due to logistical constraints and the costs associated with return shipping. If your order is already on its way, please refer to our returns policy above for next steps.
ADDITIONAL QUESTIONS?
Please contact us and we’ll be happy to answer your questions.
Phone: 1-xxx-xxx-xxxx
Email: support@autoextraparts.com